Privacy Policy

1. Information we handle

If you create an account, we handle the name and email address you provide. If you choose Google sign-in, Google shares basic account information such as your name and email address so we can create or access your Trinara account. Authentication and session cookies are used to keep you signed in.

When you request a delivery estimate, your PIN code is sent to Envia's Geocodes service to validate it and return the courier city and state. The delivery point you select on the map and Trinara's dispatch coordinates are sent to HeiGIT's OpenRouteService to calculate road distance. The street address, name, and phone number are not sent to HeiGIT. OpenStreetMap receives requests for map tiles covering the area shown on your screen. We do not save the selected map coordinates with the quote or order. Your name, phone number, delivery address, PIN code, basket value, and package weight are sent to Envia to calculate shipping rates. A quote does not create a shipping label or place an order. If you proceed to checkout, we handle your contact, delivery, basket, payment, and order details to process the order and provide support.

2. Website visits

We do not currently run analytics that identify individual browsing activity. Cloudflare processes technical connection information to deliver and protect the website.

3. How we use information

Account information is used to provide sign-in and member features, protect accounts, and respond to support requests. We do not use account details for promotional messages unless you have chosen to receive them.

4. Service providers and sharing

Cloudflare provides website hosting and database services. Envia's Geocodes service validates PIN codes for courier details; HeiGIT's OpenRouteService calculates an estimated road distance from the dispatch point to the map point selected by the customer. OpenStreetMap provides map tiles for the area displayed in checkout. Envia provides shipping estimates and handles a shipment when Trinara manually creates its label from the admin dashboard. Label creation registers the shipment and may charge the Envia account balance. Razorpay processes payments when checkout is enabled. Each provider handles information under its own privacy terms. We do not sell or rent personal information. We may disclose information when required by law or to protect our users and services.

For delivery-quote abuse prevention, we retain a keyed, one-way hash of the source IP address for daily rate limits; we do not store the raw IP address in the quote-limit table.

5. Cookies and security

Essential cookies support authentication and site operation. You can manage cookies in your browser settings, though sign-in may not work if essential cookies are blocked. We use reasonable safeguards, but no internet transmission or storage method can be guaranteed completely secure.

6. Your choices and requests

You may contact us to request access to, correction of, or deletion of your account information, subject to applicable legal requirements. You can also stop using Google sign-in or sign out of your account.

7. Third-party sites and policy changes

Links to other websites are governed by those sites’ privacy policies. We may update this policy as the website changes; the current version will appear here.

8. Contact

For privacy questions or requests, contact mohitjindalggn@gmail.com or call +91 99105 47222.